Where a VA is reactive and an ‘assistant’ a VBM is proactive and responsible for your operations. A VBM is ‘manager’ who’s your accountability partner and sounding board, a member of your leadership team.

Yes, particularly in the first three months in order to learn ‘how’ your business works. In the long term they’ll delegate these tasks so you get the best possible return on your investment, giving them time to help you manage your business.

It takes time to learn you and your business. We use a framework of EOS tools to onboard with you so we get up to speed as quickly as possible which includes agreeing on your expectations, balancing quick wins with longer term goals. By the end of the first quarter we will have a clear plan which addresses the issues you came to us for.

Our VBMs are systems champions. We see the value in them and have worked through the challenges in getting teams on the same page. Your VBM will work with you and your team to create scalable, sustainable operational systems that are followed by your team. This includes managing the documentation, review and improve steps to a healthy operational foundation.

An Integrator actively works with you to implement EOS. All other titles are versions of the same role, no two businesses are created equal which is why our team each bring their own strengths.

When your business is in a growth phase and needs operational excellence to support that growth. You’ll be wearing too many hats in your business, and constantly pulled into the weeds meaning you don’t have the space and time needed to work on your business. We go into more detail in our article here.

A good VBM is proactive, loves to execute with an eye on the detail, not afraid to say no or hold you accountable, a manager with the skills to ensure that you’re no longer working in the weeds of your business.

Your VBM will free you up so you spend more time building relationships, acting on your vision and ultimately growing your business.  She’ll achieve this by working with you and your team to create sustainable, scalable operations.  Learn more about how a VBM will help you create a better business.

A VBM is responsible for managing your people, operations, systems, projects, metrics and YOU, in line with your values and purpose.

Responsibilities and expectations are set as part of your onboarding with us so we’re measured by a scorecard that’s uniquely relevant to your business.

Your VBM will:

• execute your projects and vision
• manage your systems and processes
• run your meetings (in order to achieve desired outcomes and stay on track)
• manage your day to day ‘noise’ in order to get you out of the weeds of your business
• be responsible for measuring key data

As your accountability partner to keep you focused on where your time is best spent, your VBM will work with you using the EOS tools we use (such as The Assistance Track) to help you delegate the tasks which aren’t the best use of your time.  This may include:

• helping you to slow down in order to speed up
• working through your organisation chart to identify where you need more resources
• building better systems and processes to increase efficiencies
• weekly meetings to help you get (and stay) on track

In order for you to get the best possible return on your investment, like you a VBM should delegate tasks which aren’t the best use of their time.

While we ‘do’ tasks initially (as required) in order to learn your business and your systems, these tasks will ultimately be delegated so your VBM can ‘manage’.

Your VBM will help you manage your team by:

• identifying gaps in your procedures
• holding team members accountable
• leading team meetings
• coaching you through difficult conversations and same page meetings
• project management governance

During our onboarding we’ll establish what success looks like for you.  Expectations will be agreed upon and tracked regularly in order to ensure your ROI is met.  This is discussed and reported as:

• 7 day actions
• issues and opportunities
• quarterly rocks (SMART goals)
• annual goals

We commit to the following as a result in partnering with a VBM:

• Time (so you have the headspace to work on your business)
• A trusted partner (a sounding board who truly cares about your business)
• A decision maker (reducing the bottlenecks in your business)
• Completed projects (a key component to profitability)
• Accountability and strategic support (keeping you focused on what’s important)

At least 90 days which is why we ask for this commitment from you when we agree to work together.  

It takes this first quarter to learn about you and your business.  To do our due diligence with your team, your systems, your operations and finance. 

We use a proven process to onboard you, balancing quick wins with longer terms ones as your VBM learns your business.  

While no two businesses are the same, we draw from a framework of EOS tools to give you (and your VBM) clarity at a strategic level from the very start of your onboarding.