When Sandra started Auaha, her business events agency, in 2001, she built it from the ground up. She established processes and systems that worked for her small team at the time. As the business grew, onboarding new team members and taking on more complex projects, Sandra found it difficult to keep track of all the processes that had developed organically.
As her business evolved and her team grew, Sandra needed to drive change in order to step away from day-to-day operations with confidence. She recognised the need to document and organise the array of processes to ensure consistency across projects.
After an initial discovery call led to pairing Sandra with one of our Virtual Business Managers, Sue, we clarified her expectations “to restore operational confidence by reviewing, documenting and updating inconsistent processes, managing and supporting the team to improve accountability and consistency of service delivery.”
Sue Balcomb, Systems & Processes VBM, provided a comprehensive 18-month overhaul of the agency’s processes to restore order to their scaling operations. We conducted an in-depth analysis to identify and optimise outdated and inconsistent workflows. Implementing a centralised process library with standard operating procedures ensured consistency moving forward. A tracking system was put in place to monitor process completion and accountability. With streamlined processes and documentation in place, the agency is positioned for efficient scaling, confident onboarding of new hires, and consistent delivery for clients. The business owner now has the operational visibility and trust in her team to focus on big-picture growth initiatives.
With Sue’s guidance, the project restored order to a chaotic system. Sandra now has full confidence that projects are delivered consistently, new hires can onboard efficiently, and she has the documentation needed to scale the business. She is ready to step back from daily operations and focus on big-picture growth, knowing her team is aligned and accountable.
The impact? Operational efficiencies, role clarity, improved teamwork and an empowered leader ready to take her business to the next level.
Partnering with Your Virtual Assistant, with Sue Balcomb at the helm, was a pivotal decision for Auaha. As we experienced growth, maintaining consistency across our operations became increasingly challenging. Sue and her team undertook an 18-month overhaul of our standard operating procedures, delivering tangible results that exceeded expectations. You should see my SOP Library now – it’s a thing of beauty!
Their meticulous approach, from identifying areas for improvement to cleaning up our library of standard operating procedures, restored order to our operations. This also including moving our SOP library onto our project management system, Monday.com. This transformation not only provided us with the operational confidence to step back from daily tasks but also fostered a culture of accountability and collaboration within our team.
I’m immensely grateful for the expertise and dedication that Sue and her team brought to the table. Their efforts have not only streamlined our operations but have also positioned us for sustainable growth. If you’re seeking a partner to drive meaningful change and propel your business forward, I wholeheartedly recommend Your Virtual Assistant. They are the catalyst for operational transformation that every business needs.
So we can discuss what you need, to take your business to the next level.