We’re not about the hours, we’re about partnering with you to grow your business while giving you time to spend in your genius zone. That’s why we do what we do.
You’ll be paired with one of our senior virtual assistants or ]virtual business managers who will liaise directly with you, looking to add value across your business. All while project managing and liaising with both our internal experts, your own team and external experts, to ensure you get the best skillset for the job, with the best outcome.
We promise to treat your business as we do our own, with confidentiality and protection of your IP.
No contract or commitment and if you’re not happy with our service in the first month we’ll refund you in full.
Absolutely not, you are invoiced in arrears for actual hours worked. We recognise your business tasks and projects fluctuate, so you have flexibility in your package to allow for your peaks and troughs.
Absolutely. We want you to be 100% comfortable working with us. Send us through a project to work on and we’ll charge you a standard package rate. Book a discovery call with Justine and know that even if you do sign up for a package you can pause or stop at any time.
We are a full-service virtual business support agency. From virtual assistance to virtual business management, bookkeeping through to your marketing and social media content (and everything in between!). If you haven't already, download our free guide on 150 tasks you can outsource to your VA.
If we don’t have the skills within the team (rare event) then we’ll find the right person for the job. Our goal is to have an expert complete your tasks. That way we don’t waste time and our experts can offer recommendations and advice. If we need to go outside the team we’ll give you options and recommendations and let you decide next steps.
You’ll have access to our project management system which allows you to log in at any point and track your projects. At the end of each month you’ll be provided with a dashboard that clearly shows you where time is being spent and what projects are being worked on/completed. You’ll also be kept up to date during your regular catch ups with your lead VA. We're all about good, transparent communication!
Our rates are discounted depending on the package you choose. All virtual assistant services are included in your monthly package.
Virtual Business Manager services are charged on a retainer package.
100% yes! This is a critical element that helps leverage time and resources in your business. All intellectual property our team creates remains the property of your business, meaning you are never held to ransom by us. We can cover for your lead VA seamlessly and should you decide to hire an employee, handover is a piece of cake!
These SOPs also mean we have a backup VA working behind the scenes so should your VA need (heaven forbid) a holiday, you have a second VA who smoothly covers in her absence with no disruption for you.
It depends on the project. Your Lead VA will give you an estimate on the turn-around, and unless urgent we do like time to ensure your project comes back to you 100% error free and future-proofed. It’s having this time that gives us the freedom to ensure we are delivering best possible outcome. That said, emergencies happen and we scramble when you need us to.
You have options. Either send a message to your lead VA and they’ll take care of it for you or, if you are more hands on, you can assign tasks through the chat feature in your dashboard.
We are proud to be a small New Zealand based company so the majority of our VA’s are nestled somewhere in NZ . We have people throughout the country and a small handful working from Australia.
Because we're passionate. Passionate about making a difference for our clients. This isn't just a job for us, we're invested in partnering with you to grow your business. When we work on your projects we are always thinking about how to do things better, and how we can leverage your time and resources. That is why your Lead VA has regular team meetings about your business and goals. This way we come up with great ideas that will be helpful to you and your business. We do not waste your time, we create you time while focusing on best value for your business.
On occasion when the task and budget require it, we use hand picked people we’ve worked with on a regular basis. This keeps costs down for you and allows the core team to perform their tasks at a higher level. All projects that are sent offshore are fully assessed and will only be shown to you (and paid for) when we’re happy. Rest assured we’re a picky bunch.
Each one of our team sign a Confidentiality Agreement when they become part of Your VA. They’re also put through rigorous testing and assessment before working with you. We don't take on 'average' VAs, but those who share our values, who we build trust with before we ever pair them up with our clients.
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