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Our Team of Virtual Business managers




"Managers" responsible for your operational excellence.

A VBM will give you freedom to lead your business while giving your operations the detail and expertise they deserve. A team leader, accountability partner, a project manager, and a systems champion - operations focused, so you don't have to be.

Are you ready to step into your role as the Visionary?

Our virtual business managers manage, so you can lead.


include ...

Project Management

  • Initiating, planning, delegating, executing, monitoring and closing projects to meet deliverables
  • Creation of a project plan, including timeline, process, people and other resources
  • Setup and maintenance of an online project management tool
  • Delegating details of the project to various team members
  • Communication of project status and ongoing details to all players
  • Following-up with players as necessary to ensure that “the right stuff gets done” by the right person at the right time
  • Managing the budget for the project
  • Handling challenges for the project as they arise, with a focus on finding a solution quickly

Team Management

  • Building strong team culture
  • Keeping a pulse on the day-to-day team activities, tasks and communications
  • Allocating resources, hiring, onboarding, firing and off- boarding
  • Identifying team needs based on current business goals and projects
  • Creating measures of success for roles
  • Regular reporting on measures of success for their role
  • 90 Day Review (for long term) or End of Project Review
  • Promote alignment, focus, simplicity, and clarity across the organisation
  • Team leadership, managing team and holding people accountable
  • Resolve any issues and conflicts in a practical and healthy manner using a coaching approach.

Operations Management

  • Overseeing systems for billing, client relationships, workflow, communications
  • Management of all payments and collections processes
  • Management of systems access and login information
  • Ensuring there is an effective backup system in place for all information
  • Establish decision-making guidelines for team members

Systems Management

  • Documenting, streamlining, extracting and optimising business systems
  • Review of the key systems needed to run a business
  • High-level systems and processes set-ups
  • Creation of processes and tools for key systems within the business
  • Implementation of automated business tools & software to manage various systems
  • Creation and maintenance of Standard Operating & Procedures (SOPs)

Metrics Management

  • Tracking and interpreting the important data based on the company’s goals and key initiatives
  • Keeping track of key statistics for the business
  • Setting up a reporting system that includes what to track
  • Analysing metrics and discussing trends/patterns with business owner

Strategy & Goals

  • Executing business plan, achieving or exceeding established P&L objectives
  • Developing short and long-term goals for performance and growth strategies
  • Translating the business owner’s strategic level vision to day- to-day tactical operations and functional plans for the company
  • Delivering a ‘road map’ on how to hit specific business goals


"Partnering with Your Virtual Assistant, with Sue Balcomb at the helm, was a pivotal decision for Auaha. As we experienced growth, maintaining consistency across our operations became increasingly challenging. Sue and her team undertook an 18-month overhaul of our standard operating procedures, delivering tangible results that exceeded expectations. You should see my SOP Library now – it’s a thing of beauty!

Their meticulous approach, from identifying areas for improvement to cleaning up our library of standard operating procedures, restored order to our operations. This also including moving our SOP library onto our project management system, This transformation not only provided us with the operational confidence to step back from daily tasks but also fostered a culture of accountability and collaboration within our team.

I’m immensely grateful for the expertise and dedication that Sue and her team brought to the table. Their efforts have not only streamlined our operations but have also positioned us for sustainable growth. If you’re seeking a partner to drive meaningful change and propel your business forward, I wholeheartedly recommend Your Virtual Assistant. They are the catalyst for operational transformation that every business needs.”
Sandra Julian
Founder, Auaha Events


written using ai based on our testimonials

When Simon started his business events agency over a decade ago, he built it from the ground up, establishing processes and systems that worked for his small team at the time. As the business grew, onboarding new team members and taking on more complex projects, Simon found it difficult to keep track of the array of processes that had developed organically.

What once worked smoothly with a tight crew started showing cracks as projects slipped through the cracks and expectations weren’t aligned across a growing employee base. Simon needed to get back to basics – taking stock of the breadth of procedures to manage the increasing complexity.

He engaged Sue, Your VA’s seasoned business manager, for an 18-month project focusing on restoring order. Sue kicked things off collaboratively, interviewing team members to map the maze of current workflows documented and undocumented. She uncovered over 100 legacy processes still in action – some outdated, others merely lost in institutional memory.

Sue facilitated optimising and uniformising workflows, supporting staff to establish standard operating procedures collected in a centralised and accessible process library for easy reference. She ensured roles and accountability were clear, implementing tracking systems tied to their project management software to monitor process consistency.

With Sue’s efforts, Simon regained confidence that his agency could deliver excellence reliably thanks to aligned systems. He could trust his empowered team and delegate freely, turning his sights back to big picture growth.

One size
Does not fit all

While we have a framework to give you your return on investment as quickly as possible, no two VBM clients are the same.  So we customise what we do for whom we do it.  So too do we assign you with the right VBM for your needs.  

We’ve worked with clients to:

  • Provide all of the roles listed above.
  • Set up their systems and processes.
  • Review and improve their tech stacks
  • Manage online course creation and launches
  • Set up (the right) project management system
  • Fit into the role of operations, administration and project managers.

How can we help you?

It's time


Let’s schedule your discovery call so we can talk through the right solution for you.  With you.

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