Our Team of Virtual Business managers

When Simon started his business events agency over a decade ago, he built it from the ground up, establishing processes and systems that worked for his small team at the time. As the business grew, onboarding new team members and taking on more complex projects, Simon found it difficult to keep track of the array of processes that had developed organically.

What once worked smoothly with a tight crew started showing cracks as projects slipped through the cracks and expectations weren’t aligned across a growing employee base. Simon needed to get back to basics – taking stock of the breadth of procedures to manage the increasing complexity.

He engaged Sue, Your VA’s seasoned business manager, for an 18-month project focusing on restoring order. Sue kicked things off collaboratively, interviewing team members to map the maze of current workflows documented and undocumented. She uncovered over 100 legacy processes still in action – some outdated, others merely lost in institutional memory.

Sue facilitated optimising and uniformising workflows, supporting staff to establish standard operating procedures collected in a centralised and accessible process library for easy reference. She ensured roles and accountability were clear, implementing tracking systems tied to their project management software to monitor process consistency.

With Sue’s efforts, Simon regained confidence that his agency could deliver excellence reliably thanks to aligned systems. He could trust his empowered team and delegate freely, turning his sights back to big picture growth.